Shipping & Returns

SHIPPING POLICY

All goods that can be ordered are in stock for immediate delivery.

Shipping Method

We use the following courier services:

For Domestic Shipping:

SiCepat (www.sicepat.com), Same day delivery service via Gojek Instant Delivery (for customer based in Bandung (max 25km from our warehouse) For this option, please contact us through WhatsApp after confirming your payment. 

For International Shipping:

Shipping costs to countries outside Indonesia vary greatly depending on the shipment destination and the weight of the parcel. All our orders will be shipped by DHL.

IMPORTANT : You may be charged for local import duties and custom charges on the arrival of the goods in your country. Very often, the local delivery company will call you prior delivery to pay these charges. We have no control over any customs or import duties that could be levied when the package reaches your destination, for which you will be liable for.

Shipping Schedule

When placing your order on tulusara.com please take into consideration that we operate Monday through Saturday. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day.

Please allow 2-3 working days after payment confirmation for us to check your payment, perform quality control of your merchandise, and pack your order. You will be sent a confirmation email once your order has been dispatched. Tracking information on demand ( D+2 from delivery )

Orders can only be delivered when the full amount of payment is received and confirmed.

Please Note: We are unable to ship your order if any problems regarding the payment occurred.

Delivery Timescale

Our delivery timescale for both domestic and international standard orders is shown below:

Domestic estimated delivery time: 1-7 working days after shipment. More distant cities might require longer shipping time.

International estimated delivery time: 7-21 working days after shipment. Delay might occur during public holidays/covid-19 situation.

Tracking your shipment

Tracking information on demand via email or wa (available at H+2 after shippment)

Tulusara reserves the right to cancel suspicious orders without prior notice. This includes voucher abuse, including vouchers redeemed using multiple accounts or multiple checkouts associated with the same customer or group of customers; and vouchers used in bad faith (resold vouchers, and vouchers used by customers to purchase products for reselling).

RETURN & EXCHANGE POLICY

You have 7days to return or exchange your items

*All exchanges are subject to availability

*All exchanges are sent to you without shipping cost

*Please make sure all exchanged/ returned item(s) unused and in their original packaging with everything still attached

*Product exchanges only applied to products with manufactory defect

*Proof of purchase and pictures must be submitted to hello@tulusara.com for verification. We might need factory *advice to confirm on the request.

*Item damaged during shipping process will not be covered. We will pack our goods in a secure packing to ensure its safety during transportation.

 

IMPORTANT: This beautiful wooden toys is created from wood and comes with various unique natural characteristics, such as: visible wood grain, knots and occasional black stripes. These are all perfectly normal. The black stripes are what is called ‘the heart of the tree’. There can also be occurrences of variations to the wood stain in places, as the natural oils of the wood can cause the pieces to have patchy areas. None of the above are defects. These ‘traces of nature’ are a few of the many reasons why this is a one-of-a-kind toy, making each one unique.

 

By ordering products at Tulusara, you agree to be bound by Tulusara exchange and return terms. 

Thank you for shopping at tulusara.com

If you have any questions regarding your order please contact us at hello@tulusara.com

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